Option 1 — Delete from inside the app (fastest)
- Open Find A Loo on your device.
- Sign in if you aren't already.
- Go to Profile (bottom navigation).
- Scroll to Danger zone and tap Delete my account and data.
- Confirm. Deletion runs immediately.
Option 2 — Request deletion by email
If you can't access the app, email support@rx-net.com from the address tied to your account with the subject line "Delete my account". We respond within 7 days and complete deletion within 30 days, subject to identity verification.
What gets deleted
- Your account record and authentication credentials.
- Your profile (display name, preferences).
- Personal favourites and saved lists.
- Your private device session data.
What may be retained
- Public contributions (restroom entries, edits, votes, verifications, public notes) may remain in the dataset in anonymised form so the community map stays accurate. Your name and account link are removed.
- Security logs and abuse records required to protect the Service may be retained for up to 12 months.
- Records we are legally required to keep (e.g. tax, fraud prevention).
If you want a contribution removed entirely (not just anonymised), include the listing or comment URL in your email request.
Timing
In-app deletion is processed immediately. Email requests complete within 30 days. You'll get a confirmation when deletion finishes.
After deletion
Your account cannot be recovered. You can sign up again any time with the same or a different email.